Terms & Conditions – Joyce Scents

Welcome to Joyce Scents. By using our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully.

1. General

• Joyce Scents is based in Lagos, Nigeria, and operates as an online store specializing in perfumes, oil perfumes, body sprays, and body mists.
• By accessing our website or placing an order, you accept these Terms & Conditions.
• We reserve the right to update or change these terms at any time without prior notice.

2. Products

• All products listed on Joyce Scents are authentic and carefully sourced.
• Product descriptions and images are for reference purposes; actual packaging may vary.
• Prices are subject to change without prior notice.

3. Orders & Payments

• Orders can be placed via our online store or other approved sales channels.
• Payments must be completed before orders are processed. We accept bank transfers, debit/credit cards, and other secure payment options.
• In case of failed or incomplete payments, Joyce Scents reserves the right to cancel the order.

4. Shipping & Delivery

• We deliver within Lagos and across Nigeria through trusted delivery partners.
• Delivery timelines vary depending on location, but we aim to deliver within 2–5 working days.
• Customers are responsible for providing accurate delivery information. Joyce Scents is not liable for delays caused by incorrect addresses or issues beyond our control.

5. Returns & Refunds

• Due to the nature of perfumes and body care products, returns are only accepted if the item is damaged, defective, or incorrect upon delivery.
• Customers must report any issue within 24 hours of receiving the product, along with proof (photo/video evidence).
• Refunds, if approved, will be processed within 5–7 working days.

6. Customer Responsibilities

• Customers agree to use our products for personal use only and not for resale unless authorized by Joyce Scents.
• Customers are responsible for ensuring they are not allergic to any ingredients in the products purchased.

7. Intellectual Property

• All content on our website, including text, images, logos, and designs, is the property of Joyce Scents and may not be copied or used without permission.

8. Limitation of Liability

• Joyce Scents shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Contact Us

For questions, complaints, or inquiries, please contact us at:

📍 Lagos, Nigeria

📧 [Your Business Email]

📞 '08160797560